Next Identity Platform Status
All Systems Operational

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Status and availability for Next Identity and Atlas Console, from Next Reason.

Next Identity & Atlas Console Gateway ? Operational
90 days ago
100.0 % uptime
Today
Next Identity ? Operational
90 days ago
100.0 % uptime
Today
Next Identity Journeys ? Operational
90 days ago
100.0 % uptime
Today
Next Identity IdP API ? Operational
90 days ago
100.0 % uptime
Today
Next Identity SMS API ? Operational
90 days ago
100.0 % uptime
Today
Atlas Console ? Operational
90 days ago
100.0 % uptime
Today
Atlas Console Analytics ? Operational
90 days ago
100.0 % uptime
Today
Atlas Console Configuration API ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
The Next Identity platform will undergo maintenance:

Date: October 5, 2022
Start time: 17:00 UTC
Duration: 6 hrs
Risk: Low
Downtime: None

Please visit the changelog for details.

Posted on Oct 03, 2022 - 18:41 UTC
Next Identity Journeys - Response Time
Fetching
Next Identity Journeys - p99 Latency
Fetching
Next Identity IdP API - Response Time
Fetching
Next Identity IdP API - p99 Latency
Fetching
Next Identity SMS API - p99 Latency
Fetching
Past Incidents
Oct 4, 2022

No incidents reported today.

Oct 3, 2022

No incidents reported.

Oct 2, 2022

No incidents reported.

Oct 1, 2022

No incidents reported.

Sep 30, 2022

No incidents reported.

Sep 29, 2022
Completed - The scheduled maintenance has been completed.
Sep 29, 21:13 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 29, 17:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 17:01 UTC
Scheduled - The Next Identity platform will undergo maintenance:

Date: September 29, 2022
Start time: 17:00 UTC
Duration: 6 hrs
Risk: Low
Downtime: None

Please visit the changelog for details.

Sep 26, 18:52 UTC
Resolved - This incident has been resolved. Akamai confirmed traffic on endpoint is already back to normal.
Sep 29, 01:56 UTC
Update - We are continuously monitoring update from client for the cause of spike on API endpoint.
Sep 29, 01:25 UTC
Monitoring - The fix has been implemented and we are monitoring the results. Akamai has temporarily increased the API Rate Limit to allow unusual traffic caused by activities on client side. We have coordinated with the client to check the recent activities causing the surge.
Sep 28, 21:03 UTC
Identified - We have identified an issue with Next Identity Journey that is causing a p99 latency increase which is related to Akamai. We have determined that the API Rate Limit was reached causing the latency. We are now working with Akamai to implement a fix on this issue.
Sep 28, 20:33 UTC
Investigating - Next Reason support team received a report that the Next Identity Journeys platform had experienced a brief p99 latency increase. The Engineering team is currently investigating the issue. Additional updates will be shared once available.
Sep 28, 19:04 UTC
Sep 28, 2022
Postmortem - Read details
Sep 29, 11:25 UTC
Completed - The scheduled maintenance has been completed.
Sep 28, 18:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 15:00 UTC
Scheduled - The Atlas Console will undergo maintenance:

Date: September 28, 2022
Start time: 15:00 UTC
Duration: 6 hrs
Risk: Low
Downtime: None

Please visit the changelog for details.

Sep 26, 18:55 UTC
Sep 27, 2022

No incidents reported.

Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.